Question: Inclusive Communication is a significant and growing issue in Scotland as many people face communication barriers to access and participation.

Would you support a campaign to make Scotland an inclusive communication nation?

Your feedback: Yes 100% (54 respondents)

Your comments: 

“I think the Inclusive Communication Hub is a national treasure. I’m delighted that DES has won an award for multi-sensory and inclusive communication”

“Regardless of the format or technologies, I believe empathy is the vital catalyst”

“All information should be available in a variety of formats and in inclusive styles including plain English. Too many consultations and campaigns that we are asked to get involved with or comment on are not in inclusive formats but also too complicated and contain too much jargon. We should all focus on plain English and being a bit more to the point.”

“I think this is well deserved. I think stories are a good way to impart information, even if it is non-fiction information. Everyone loves a story. But some dyslexic people have a particular strength in storytelling type thinking. It’s called ‘narrative reasoning’ and it is explained well in a book called The Dyslexic Advantage by B and F Eide. This strength that some dyslexic people have in narrative reasoning means that presenting information in stories is one way to make it accessible to dyslexic people. Of course how accessible a story is – for dyslexic people or anyone else – depends on how well it is told. But that’s another story. Social stories are stories that teach autistic children social skills. I think social stories could also be used to teach many other people, including adults, life skills and other skills e.g. employment skills. Digital storytelling gives people the opportunity to share information online, in a story format, using visual, audio and text. You can also miss out the text and use narration and pictures so people can listen to the words and look at the pictures. I’ve often wanted to make a digital story but feel overwhelmed by the technology. Recently though, I came across a resource that gives some starter steps in using an App. called ‘Book Creator’. You can use Book Creator to make digital stories. The resource is called ‘Treasury of Arts Activities for Older People’ by Liz Postlethwaite (see pages 57 and 58). I’m not an older person but this is the first resource I’ve found that gives simple, step-by-step instructions on how to create a digital story using an App. Another source of information on digital storytelling is the Scottish Book Trust’s Book Trailer masterclass series http://www.scottishbooktrust.com/learning/learning-resources/resource/how-to-create-book-trailers-video-series.”

“The majority of people don’t know what Inclusive Communications means – educating the wider population should be made a priority by the Scottish Government.”

“We need to think about how we communicate and the intended audiences.”

“As a visually impaired person I think that it is shocking that public service providers such as the local authority etc cannot send correspondence in an accessible format to blind people like me.”

“I do not have a visual impairment but find it hard to read document where the text is not in black against white and also where the text column are vertical and horizontal. Long paragraphs and long sentences lose my focus. Short and snappy works for me.”

“The most important issue is that so many websites insist that “telephone number” is a mandatory field. This automatically excludes deaf people who cannoit use telephones. The situation is even worse for deaf people who live in remote rural areas where mobile devices cannot be used because there is no signal.”

“People need to be able to assess information in as many different ways as possible ie to suit their needs or disabilities. I have noticed recently on the television news when there have been major problem or issue like the tragic event in Christchurch that when the news conference was being shown it was also being interpreted in to sign language with the interpreter standing next to the speaker. This is something I have never seen taking place when any major incident or tragedy happens in the UK.”

“I use Disability Equality Scotland’s Inclusive Communication hub when preparing presentation and notes to help ensure everyone I am presenting to us included.”

“Scotland has a LONG way to go! There are many areas, organisations, companies, public services, etc. which can be described as nothing more than discriminatory when it comes to access and communication options! When complaining and advising such organisations about their legal responsibilities of communication and access, their favoured BS is about security to which an ever increasing number only offer telephone or live chat as options which for many disabled people is totally useless which effectively means these individuals cannot be communicated with – Banks are a favourite, ISP’s are another, as is local authority and NHS.”