Question:

Do you think the assessment process for Personal Independence Payment (PIP) and Employment Support Allowance (ESA) needs to change?

Yes/No

Your Feedback:

96% (49 respondents) answered yes, as they think the assessment process for Personal Independence Payment (PIP) and Employment Support Allowance (ESA) needs to change. 4% (2 respondents) answered no.

Your Comments:

“The assessment process was horrendous. I was worried and anxious before the assessment took place because of my mental health and I even broke down in tears throughout the interview.”

“The PIP application form is long and I worked with my key worker to fill it out – the form itself is very hard to understand. ”

“I found out that even though the person doing my assessment was clinically trained, the person looking at my claim and making the decision is not – this was very worrying to me, as how can an administrator make informed decisions if not clinically trained. I would change this so EVERY application is looked at by a trained healthcare professional.”

“The forms are too long and laborious – this needs to change. I understand forms have to be filled out- but these could be written with people with disabilities in mind.”

“Appeal process is complicated and distressing”

“The whole process was not claimant friendly and left me feeling distressed.”

“The assessment system is clearly divisive and decisive and designed to trip-up the innocent, naive and needy and from experience I would always recommend any claimant to employ external, independent benefits advisor support.”

“The sub-contracted organisations employed by DWP’s to do their dirty work for them are nothing more than data collectors with no medical training and even less insight into health and disability.”

“The process needs to be made quick, efficient and accurate. Currently it is bureaucratic, unfair, damaging to health, very slow and traumatic.”