Question: Have you encountered any problems when using passenger assistance on a train?

Your feedback: Yes – 85% (17 respondents) No 15% – (3 respondents)

Your Comments:

“It would be much easier if assisted travel can be booked at the same time as the ticket for the train instead of having to phone passenger assistance”

“I think that the 24hr notice does help things but there should be a system in place if I want to get on a train that day just as anyone else has the ability to do.”

“I wanted to go from Haymarket to Croy. I was taken to Glasgow Queen Street (despite protests), to collect a ramp and ‘operatives’ for said ramp. I missed my job interview and potential employment opportunity”