Thank you to everyone who completed last week’s poll about Clinical Governance


Are patient and service user views taken into account in the planning and delivery of services?


Your Feedback:

75% (21 respondents) answered no as they felt patient and service user views are not taken into account in the planning and delivery of services. 25% (7 respondents) answered yes.

Your Comments:

“Having been a senior clinician and manager in the NHS for many years I can safely say NO! A manager is a manager, a clinician is a clinician – the two are in direct conflict.”

“I think more could be done, but it needs to be done in a way that is interesting for people. Having meetings that take place Mon to Fri 9 to 5 may suit staff, but as most people are working then, flexibility of involvement is the key”

“In my area (Highlands), the NHS operates a tick-box mentality and merely pays lip service to individuals and groups representing patients then goes ahead and does whatever it wants.”

“Sporadic – not always reflecting the whole person’s spiritual care needs and understanding of the nature & consequences of the intended clinical procedure”

“I have found that my history of mental health problems is used as an excuse to ignore my views and suffering.”